Motus is Clerk Workers
Location – Country South Africa
Job Description
Multifranchise Northcliff has an chance handy for a SERVICE BOOKINGS ADMINISTRATOR. The motive of the role is to make sure that the provider vicinity is professionally managed; growing a welcoming ride for each telephonic and walk-in customers. Furthermore, to efficaciously manipulate all workshop bookings and applicable administration in order for the aftersales consumer journey meet and exceed expectations.
Position Overview The reason of the function is to make certain that the carrier place is professionally managed; growing a welcoming ride for each telephonic and walk-in customers. Furthermore, to efficiently control all workshop bookings and applicable administration in order for the aftersales consumer trip meet and exceed expectations.
Specific Role Responsibilities
Key Tasks:
Professionally meet and greet clients on arrival.
Answering calls
Scheduling bookings for clients bringing their automobiles in for service/ repair.
Contacting clients for campaigns and arranging bookings.
Preparing and circulating the planning listing for the agenda of bookings for the following day to applicable stakeholders throughout the dealership.
Pre-print job playing cards for the subsequent day’s bookings.
Ensure that applicable strategies that have an effect on superb bookings and aftersales trip and effects is followed.
Make reserving for purchasers that components have arrived so that they can be fitted.
Ensure that all different applicable techniques are adhered to.
Provide callers with correct information, taking care to constantly be educated and up to date round altering information.
Effectively and professionally managing calls, which include the correct taking of messages and fast relay thereof to applicable people.
Responsible for making sure all documentation is precisely and professionally typed, saved and can be without difficulty retrieved.
General administration obligations as may additionally be requested by means of management.
Phone purchasers and shut tickets.
Update planning boards for subsequent day bookings.
Qualifications and Experience
Experience Required:
2+ years Bookings Clerk journey or Service Reception trip in a corporate, retail motor dealership environment.
Qualifications Required:
Senior Certificate (Grade 12)
Other Requirements:
Valid, advocated driver’s license
Computer literate (Office suite)
DMS device information is required.
Skills and Personal Attributes
Essential potential (essential for assembly almost all job objectives):
Communication competencies in English (read, write & speak). Multilingualism in different languages typically spoken in the areas is quite desired.
Working with people, capable to without difficulty establish desirable relationships with stakeholders.
Administration skills
Ability to precisely report all applicable information.
Planning and organising
Stress Tolerant: Calm and composed below pressure, stays managed in the face of pressure, complaints, or failure.
Customer carrier and management; capacity to take care of upset clients effectively.
Attention to detail
Initiative
Following directions and procedures.
Personal Attributes:
Self-motivated, truthful and noticeably responsible.
Friendly, approachable
Reliable
Flexible
Have loads of patience
Passion for the brand
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Kindly note: Should you now not be contacted inside two weeks after the emptiness closing date, please reflect onconsideration on your software unsuccessful.
